SuperHost® Foundations of Service Quality - Online Learning

We are pleased to announce that we will be offering the SuperHost® Foundations of Service Quality Course in collaboration with go2HR.

This is an exclusive offer only available to Tourism Richmond stakeholders.

About this Course

SuperHost Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. This course is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role.

The course will cover:

- Basic customer service, communication and teamwork skills – some of the key 21st century skills
- Relationships between service quality, customer experience, and business objectives
- The importance of front-line employees in service sector businesses
- Expectations from the point of view of customers, employers, and employees
- Communication etiquette and best practices
- Service recovery techniques
- Metrics used to assess customer experience and service quality

This course is to be completed at your own pace. You must have your own computer and access to high speed internet in order to take the course.

Limited spots available.

Register your information and Ceri Chong, industry development manager, will reach out to you for next steps.